Garantiebestimmung

CONOTECH Manufacturer Warranty Policy

1. Warranty Period
   All CONOTECH thermal imaging devices are covered by a 3-year manufacturer warranty
   from the date of production.
   If the product is registered via the CONOTECH warranty Page
   https://cono-tech.com/warranty/ with valid purchase information, the warranty period will
   be 3 years from the date of purchase, provided that the product is within 4 years from the
   production date at the time of registration.
2. Manufacturer Voluntary Warranty Scope
   Products purchased through authorized and official distribution channels are covered
   under CONOTECH’s voluntary manufacturer warranty.
3. Warranty Conditions & Exclusions
   The following conditions are not covered by the warranty:

• Damage caused by abuse, negligence, unauthorized repair, or modification
  (hardware, firmware, or software)
• Damage caused by electrical issues not related to design or manufacturing
  defects, including short circuits, power surges, accidents, fire, or flooding
• Use of the product under operating conditions (including environment,
  temperature, or humidity) outside the limits specified in the user manual
• Removal, tampering, or alteration of original identification marks (trademark, serial
  number, model label)
• Products not purchased through official or authorized procurement channels

1. Warranty Coverage by Components

• Complete device: 3 years
• Thermal sensor: 3 years
• Optical components (lens, eyepiece): 2 years
• OLED display: 1 year
• Core imaging module: 1 year
• PCB circuit board: 1 year
• Mechanical controls (wheel, switches, buttons): 1 year
• Housing / structural components: 2 years
• Software: 3 years free maintenance and upgrade service

1. Accessories Warranty
   Accessories included with the product such as batteries, data cables, chargers, lens caps,
   etc. are covered by a 6-month warranty period.
2. Warranty Claim & Service Process
   a) Customers should first contact the Austrian distributor via conotech.at to report the
   issue.
   Software-related issues will be supported and resolved remotely by the distributor where
   possible.
   b) For hardware issues, the customer must complete the CONOTECH Repair Form and
   send it together with the device.
   c) The device should be shipped to the CONOTECH service center in Germany together
   with the repair form.
   d) The service center will evaluate whether the product is within warranty:

• If within warranty: repair will be performed free of charge
• If out of warranty or not covered: a repair quotation will be provided for customer
  approval before proceeding
  e) After repair, the device will be returned together with the repair documentation.